Refund Policy

Returns
Our policy lasts 10 days. If 10 days have gone by since you receive the product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase, emailed to rengganis.info@gmail.com.

Refunds (if applicable)
We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.

Exchanges (if applicable)
We only replace items if they are defective/damaged, or the wrong size, if the item is still available. If not available, we will let you know and you will only get a refund.

Shipping
To return your product, you should mail it to: Rengganis, Jl. Sanggar Kencana VI no. 9, Sanggar Hurip, Soekarno Hatta, Bandung, Jawa Barat, 40286, Indonesia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.